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FAQ

Product Information

Materials

All of our holds are made of the 100% high quality Polyurethane.

Colours

Standard colours are red, orange, yellow, green, blue, purple, black, brown, and white. Unless a specific colour is specified, your order will ship  in one of our colours listed above.

If you are looking to order a colour that isn’t listed, please contact us and we will try to make it happen.

Bolts and Hardware

Bolts are not included with your order, but can be ordered separately. T-Nuts and wrenches can be purchased through our website.

Guarantee

Friction holds come with a one year guarantee against manufacturer defects. We will gladly replace a hold that does not meet our manufacturing standards. If you have any issues with our holds please do not hesitate to contact us.

We accept returns up to 15 days upon delivery of your order. In order to be returned, items must be unused and be in their original packaging. The buyer agrees to pay for return shipping costs and must be accompanied with proof of purchase (copy of your invoice). We recommend that you use a traceable and insured delivery service for the return. Friction is not responsible for damaged or lost packages.

Bloc Industries / Friction Climbing
144 Vine Ave Unit 100
Toronto, Ontario, Canada M6P 1V7
416.723.2171

Shipping Information

Shipping Methods

Cost of shipping is determined by weight, size, distance to destination and shipping method. We will send you an email confirming the cost, including shipping, prior to processing your order.

Orders are shipped via FedEx or SameDay (for larger orders).

Shipping Time

Turn around time for standard colours can vary depending on the size of your order, but is typically 2 weeks. Custom colours may take longer.

A tracking number will be provided to you directly via email as part of your order/shipment confirmation.

Ordering Information

Methods of Payment

We accept VISA, and Mastercard.

Bloc Industries is our parent company and will appear on your invoice and credit card statement.

Online Payment

We are in the process of setting up our online, secure payment system. Hopefully this will be up and running in the next few weeks. In the meantime, after you place your online order, you will be contacted by us directly (via phone) and we will get your payment details.

Bloc Industries is our parent company and will appear on your invoice and credit card statement.

Privacy and Security

All personal information is confidential and will not be shared with third parties.

This website is hosted on a secure server and protected with SSL encryption.

Gyms and Distributors

Gyms and distributors are eligible for preferred pricing. Please contact us for details.